Communications Officer I

Spokane, WA 99217

Posted: 10/27/2021 Industry: Customer Service Job Number: 15497 Pay Rate: Open

Job Description

Communication Officer I (Call Receiver):

* High school diploma or equivalent.

* 18 years of age or older at time of hire.


* Basic experience in computer terminal operation.

* One year or more experience in the public safety field.

* CPR/AED Certification.

Job Requirements

MANDATORY LICENSES OR CERTIFICATIONS * Possession of or ability to obtain driver's license valid in Washington within 30 days of hire date. * Successful completion of CJIS Background check. * A Central Computerized Enforcement Service System (ACCESS) certification upon employment. * Required to obtain and preserve CPR/AED Certification within six (6) months of employment. WORK ENVIRONMENT: * Must be prepared to stay in the Center for the full scheduled shift. Uninterrupted lunch and breaks are not guaranteed. * Position is extremely stressful, emotionally charged and plays a critical role in public safety service delivery. Must take information from callers who may be excited, abusive, foulmouthed, incoherent, drunk or hysterical. * Work is performed in a low-light and confined environment. * The employee is subject to "call back" on short notice. * May be asked to participate in Police/Fire/EMS ride-alongs. PHYSICAL, SENSORY AND MENTAL DEMANDS: * Individual must sit or stand while observing a computer display screen for long, uninterrupted periods of time. Individual must have adequate hearing and visual acuity, including the ability to accurately distinguish colors, to operate successfully in this environment. * Must continually demonstrate a high level of mental and emotional stability. * Individuals must be free from physical, sensory or mental impairments that with or without reasonable accommodation would interrupt continuous performance of a shift lasting from eight to twelve hours. * Accurately type 35 net words per minute while listening and conversing simultaneously. * Ability to read and discern visual images on a variety of media, to include small liquid crystal displays offering very little brightness/darkness contrast, standard flat panel computer monitors, printed matter that has been reduced to less than normal size type, multi-colored indicator lights which have differing flash rates and color which indicate the status of electronic functions. * Ability to pass a hearing test in accordance with NENA hearing standards
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